Refund Policy

At Charlotte Tilbury , we stand behind the quality of our products and strive to ensure your satisfaction. If for any reason you are not delighted with your purchase, we offer a straightforward refund policy:

• Return Eligibility: Items must be returned within 30 days of delivery in their original condition, unused, and with all tags attached.
• Initiating a Return: Contact us at support@hudaglam.shop with your order details to receive a return authorization and instructions.
• Refund Processing: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

For more information, please visit our website or contact our support team.